Terms of Service

1. About Palms Towing & Recovery

Palms Towing & Recovery is a locally operated mobile towing and roadside assistance service based at 3330 Harbor Blvd in Costa Mesa, California. We are licensed under CA# 663305 and USDOT# 4445017. We provide emergency towing, flatbed towing, long distance vehicle transport, jump start service, lockout service, flat tire changes, fuel delivery, and winch-out recovery for all vehicle types across Orange County and surrounding Southern California. We dispatch to your location — we do not operate a customer-facing physical shop.

2. Services

Scope of Services

Palms Towing & Recovery provides mobile towing and roadside assistance services including, but not limited to:

• Emergency towing — wheel-lift and flatbed
• Flatbed towing for luxury, exotic, AWD, 4WD, EV, and low-clearance vehicles
• Long distance vehicle transport — statewide and interstate
• Jump start service and mobile battery replacement
• Vehicle lockout service — no-damage entry for all vehicle types
• Flat tire change and spare mounting
• Emergency fuel delivery (gas and diesel)
• Winch-out and vehicle recovery — sand, mud, ditches, and off-road

Service Availability

Services are available across Orange County and surrounding Southern California communities 24 hours a day, 7 days a week, 365 days a year. Service availability in specific areas may vary based on truck availability and conditions. We reserve the right to decline service in areas outside our service zone or in circumstances where service cannot be safely or appropriately performed.

Dispatch and Response

We make every reasonable effort to dispatch to your location as promptly as possible and to honor ETAs communicated at the time of booking. In the event of unforeseen circumstances — such as severe weather, traffic incidents, road closures, or unusually high call volume — we will notify you as soon as possible and provide an updated ETA.

3. Quotes and Pricing

Quotes provided by Palms Towing & Recovery are estimates based on the information you provide (service type, vehicle type, location, and tow or transport destination). Final pricing may vary if additional circumstances are discovered upon arrival — such as vehicle positioning requiring special equipment, additional mileage beyond the quoted distance, or conditions that require non-standard recovery procedures.

We will inform you of any price changes before performing the work. You are under no obligation to proceed if pricing changes are unacceptable to you. Upfront pricing is confirmed before we hook up or begin any service.

4. Customer Responsibilities

To ensure a safe and successful service call, customers agree to:

• Provide accurate information about your location, vehicle (year, make, model, drivetrain type), and the nature of the issue
• Remain with or accessible at the vehicle location until our driver arrives, or notify us if you must leave
• Ensure the vehicle is accessible and that our driver can safely approach the service location
• Follow all safety instructions provided by our driver, including staying clear of traffic on freeway or highway shoulders
• Notify us promptly if you need to cancel or if conditions at your location change before our arrival
• Provide accurate tow or transport destination information, including shop name and address
• Disclose whether your vehicle is AWD, 4WD, EV, or has low ground clearance so we can dispatch the appropriate equipment

Palms Towing & Recovery is not responsible for delays or complications arising from inaccurate location or vehicle information provided by the customer.

5. Vehicle Condition and Release

By requesting towing or transport service, you represent that you are the owner of the vehicle or are authorized by the owner to arrange for towing or transport. You agree that Palms Towing & Recovery may move the vehicle to the destination you specify.

We take reasonable care in loading, transporting, and unloading your vehicle. However, Palms Towing & Recovery is not responsible for pre-existing damage or mechanical conditions present before the tow. Our drivers will note any visible pre-existing damage before loading.

For flatbed towing and long distance transport, customers acknowledge that AWD, 4WD, EV, and low-clearance vehicles must be transported on a flatbed to avoid drivetrain or undercarriage damage, and agree to disclose their vehicle's drivetrain configuration when requesting service.

6. Long Distance Transport

For long distance vehicle transport beyond the Orange County local service area, additional terms apply:

• A confirmed route, pricing, and pickup time are established before transport begins
• The customer is responsible for ensuring the vehicle is ready for pickup at the agreed time and location
• Palms Towing & Recovery will coordinate delivery to the destination address specified; delivery windows may vary based on distance and route conditions
• Any changes to destination after transport has begun may result in additional charges
• The customer is responsible for removing all personal belongings from the vehicle prior to transport unless otherwise agreed in writing

7. Payment

Payment for services is due at the time of service unless other arrangements have been made in advance. We accept major forms of payment as communicated by our dispatch team at time of service. Pricing is confirmed upfront before work begins. Invoices for completed service are available upon request.

In the event of a disputed charge, please contact us directly at (949) 386-9160 within a reasonable time frame and we will work to resolve the issue promptly.

8. Limitation of Liability

Palms Towing & Recovery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided or the use of this website, including but not limited to loss of use, loss of revenue, or damage to property not directly caused by our negligence.

Our total liability for any claim arising out of services performed shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence or intentional misconduct.

9. Website Use

The content on this website — including text, images, graphics, service descriptions, and all other materials — is the property of Palms Towing & Recovery and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

You agree not to use our website for any unlawful purpose, to transmit any harmful or malicious content, or to attempt to gain unauthorized access to any portion of our website or systems.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, California.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: